MTN avoids dealing with internal *****

Three new phone accounts were added to my account of 30yrs standing at 6am Sunday 16th June. They were pre-approved so I was not engaged during the take on process. I called to report a *****, authenticated myself and asked for the transaction to be cancelled. It was not and still stands on my account. Luckily we stopped payment at my bank. The ***** department has refused to act until I jump through numerous hoops, incl FICA compliance and reporting the ***** to the police. They will also not provide me with a secure means of delivering sensitive docs, telling me to just send them via unsecured, open email. Today they lost a loyal customer when I ported my number out of sheer frustration, only to be told I will pay penalties on the *****ulent contracts. Who wants to do business with such an organisation.