MTN - AVOID MTN SALES CALLS / *********** Processes & Support

CAREFUL - WARNING - MTN Phoning You to Upgrade. Rather do in store.

I upgraded my contract in Feb 2021, this was done via a phone call direct from MTN sales. We chose the Samsung S21 phone and renewed the contract. 1.5 Years later, the phone needs to go to Samsung for repair. Samsung requests the original invoice from MTN to prove ownership and warrantee period. Since August 2022, I have not been able to get this invoice from MTN.

I phone retentions centre. They say, they can't help me, i need to call the store in Durban that phoned me, when I ask which store, I get told, that I'm not allowed to be told which one, I cannot be told a phone number. They will send an email. This was done 3 separate times over 3 weeks. Each time, i had to beg the MTN agent to do it, as on initial call, all they wanted to do was tell me no they can't help. No one rep**** to the emails..

I eventually got an agent to tell me that KZN retention centre can assist me. For 2 months I have tried phoning durban retentions, the phone rings and dies almost immediately. When it rings and gets answered, the agent says yes sure, I can get you the invoice, then when about to send it, the call dies, everytime? And then, why doesn't the agent send the invoice? My details are in front of their face, IN FRONT OF THEIR FACE????? they just HEARD me ask for the invoice. When i try call back, no rings again and the agent, while having my number and email address right IN FRONT of their face. Does NOTHING. Pathetic if you ask me. This happened multiple times.

I eventually went to MTN in rietfontien rd boksburg, where I spoke to Ammaara. During load shedding she was unable to help me but said this should be no problem at all. My contract is with MTN, there is no reason why MTN is not able to supply the invoice for the phone? Well, yes, this is now week 3, I've emailed Ammaarah, tried phoning the branch, ive tried whatsapping, getting completely ignored again. ALl she sent me on whatsapp was my latest statement and contract. Not what I asked for, I then got ignored from that point.

If this is how MTN will conduct business, then I will take my business elsewhere. It's the most illogical bunch of incompetence and lack of any process that I've seen in a long time and am utterly shocked that MTN can't even get these basics right. And to think i've been on contract with MTN for 20 years...

All i wanted was the invoice from MTN for the Samsung S21 on Contract 079.... sold to me Feb 2021. And All i wanted was to move my account from my name to a business.

Is this really so difficult for big ol MTN? Basic invoice and basic account transfer, you just can't be botherd?