MTN - AVOID AT ALL COSTS
<p>zero communication nor response from MTN</p> <p> </p> <p>1. Brand new phone returned as faulty and after 7 weeks I have yet to hear anything sensible </p> <p>2. New Samsung is unusable - IDIOTS in store took all credit limits to zero and disabled international dialing. OF COURSE, no one mentioned this and you have to find all this out when you are out the country. Store staff cannot resolve and work out what to do/why they disabled everything and so you sit</p> <p> </p> <p>SA - AVOID MTN at all costs . the frustration they cause will ruin your health!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***7
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***7
Best regards,