MTN / Autpage
<p>Dear Readers,</p> <p> </p> <p>This is the second call I log on Hallo Peter on my upgrade. I upgraded my phone at Autpage but never received the device. On Hallo Peter MTN has sayd they would investigate and get back to me. What MTN does is reply, they dont do anything and leave the case just there without doing anything. MTN closes Hallo Peter issues without action. My unresolved issue Ref number is ********** 49.</p> <p> </p> <p>Poor Network, poor service, only mouth but no action..........MTN must be the most poor supplier I have ever delt with in my life. If you want problems, use them.</p> <p> </p> <p>Paul Sijbesma</p>
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MTN South Africa's replyOfficial
10 Aug 2016, 10:32Good Day Paul Sijbesma
Thank you for your post.
We are terribly sorry for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of the relevant functional unit for resolution. They will revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply10 Aug 2016, 10:32
Official
Good Day Paul Sijbesma
Thank you for your post.
We are terribly sorry for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of the relevant functional unit for resolution. They will revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,