MTN / Autopage billing at it AGAIN!!!
<p>On 23 December I app**** for a Tablet @R39 per month from MTN at Hemingways Mall, East London. On 28 December, after no info forthcoming, I visited the branch again. Was told some document was not received at MTN HQ. Was told it will be expedited and that I would have an answer within 24 hours.</p> <p>On 30 December I returned again. After standing in the line for a very long period I was told that my application was declined as there was a recent Legal issue regarding my account. The answer from MTN HQ came on 23 December – yet I was told on 28 December that documents were still outstanding and that they will reply within 24 hours with an answer! (This related to my account at Autopage, now taken over by MTN. According to their statements, I still owed them R300 odd. After submitting PROOF of payments and coming to the realisation (with the salesperson at Hemmingways) that MTN still OWED ME R300 odd I resorted to HelloPeter. I received a GENERIC reply saying that the problem was sorted and MTN posted a CREDIT NOTE to my account. According to them – see link – The problem was sorted!) – No reference to the R300 odd they still owe me, though!</p> <p>https://hellopeter.com/mtn/reviews/autopage-mtn-billing-delaying-renew-of-contract-req- ********** - ********** </p> <p>Imagine my emotions when told – in front of other customers – that my application was DECLINED because I had a LEGAL record with MTN’s accounts Department! AND IT WAS NOT ME AT FAULT!</p> <p>I know we should not wish our lives away – but I wish the next 23 months speed by quickly as I, after 22 years then, will look to move to a Company with COMPITANT people, people who still value their current customers. Do they not know that it is CHEAPER to keep current clients that to seek out new ones?</p> <p>Sorry MTN, your service has deteriorated to a level way below your international image and footprint suggest. The last few years saw a steady decline, but the last few weeks just blew my mind away! Pathetic and unprofessional service is still a compliment too large to pass to you!</p>
Good day Carl,
hank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that we have checked your account and there is no legal status on the account as there are no arrears on the account currently. Also please note that we have checked the status of your application and the documents have been received and verified. The last stage of the process (which your application is on ) is the final approval stage which should be done ASAP seeing as documents have been verified and approved.
We apologise for the delay and we sincerely hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Carl,
hank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that we have checked your account and there is no legal status on the account as there are no arrears on the account currently. Also please note that we have checked the status of your application and the documents have been received and verified. The last stage of the process (which your application is on ) is the final approval stage which should be done ASAP seeing as documents have been verified and approved.
We apologise for the delay and we sincerely hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Now I just need to be REFUNDED the more than R300 that MTN / Autopage is still owing me!
Now I just need to be REFUNDED the more than R300 that MTN / Autopage is still owing me!
Still waiting for my promised refund!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Still waiting for my promised refund!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!