MTN Automated ********** subscription

Item: MTN South Africa
Rating: 3

On 14 July 2018, I received SMS that I had been subscribed to Vrpartyhouse, also on 15 July that I will be charged. I immediately checked at *136*5# but could not find any content subscription.

Of the R12 airtime I had, R5 was deducted each day from 15 July until depleted.

Since I had not subscribed to this service I emailed MTN at ********** many times over to have this subscription canceled and my airtime returned. Even got a # number, but no action at all.

I did not use the unsubscribe link in the SMS's received since we are repeatedly warned not to click on links in **** messages. Again, I did not subscribe to this service. There must be a flaw/mole in MTN systems to allow such automatic subscriptions without a definite Opt In. It should be clear that I cannot recharge this SIM until this ********** subscription is canceled. If not possible I will forfeit and get a new SIM and number.

Helpful (0)

Replies (1)

's updateReviewer Update

14 Aug 2018, 18:42

Thank you Ishie for replying. I did so and it worked. However kind and helpful, your reply does not address other main issues here: * In these advanced days how could one be automatically subscribed without an Opt-In * How does one get the ******** deductions refunded. In my case it luckily was minimal, but it could have been much more. Done to 1 million subscribers it is quite a windfall to the perpetrators. * You did not mention that MTN would investigate this *****. * How do one contact the perpetrators hiding anonymously behind an MTN webpage. I searched Google and could not find any contact details of VrPartyHouse. *Must we on the best network in SA now all keep our airtime balance at a minimal just in case MTN again allow such deductions in the background (before we happen to spot it).

's update14 Aug 2018, 18:42

Reviewer Update