DR
Dhavarani R

1 reviews | Active since Sept 2017

20 Sept 2017, 16:52

MTN authorizing data share without customer approval

I have had an issue with my data contact since July 2017, I lodged a query and never received feedback. I had the same problem issue today... received 10g data on the 14th and it was finished today(20th). I called the call center and was told that my data was on data share to 3 numbers that I did not approve. The data share numbers were loaded in July without my approval. I was told they could not tell me where or who loaded the data share. This is nonsense... I want an answer and refund on all date that was data shared.

0
Replies (2)
MTN South Africa
MTN South Africa's reply21 Sept 2017, 21:04
Official

Thank you for your post.

We apologize for any inconvenience incurred.

Is to late to contact you for assistance. Please assist me with the MTN account details to investigate and give you feedback. My email address ***

Kind Regards,

Alice van der Merwe

Best regards,

DR
Dhavarani R's update26 Sept 2017, 11:43
Reviewer Update
I have sent you an email. Please can I feedback by COB today.