MTN Audacity to hand over Accounts to MBD

<p>Dear Hellopeter;;;</p> <p> </p> <p>Please read below;;;</p> <p> </p> <p>I am AA Joseph; ph no ********** 282;;;</p> <p>Contract ph no in question - ********** 185</p> <p> </p> <p>MTN has never resolved my enquiry which the promised to resolve below;;;yet they have handed my account over to MBD Collection Company;;I ;which now informs me that a summons for the amount of R3,800 is in the process of being issued;;;</p> <p> </p> <p>As MTN has failed to resolve my enquiry, I have regarded MTN as ''in breach of contract''; I therefore implemented a stop payment on the account in the hope of motivating MTN to resolve my enquiry, to no avail;;;I have beened harrassed by MTN's debt collectors, MBD on a daily/weekly basis for months now (over a year) per telephone calls and SMS msg's;;;</p> <p> </p> <p>I am hereby requesting the assistance of HELLOPETER to get theDebt Collector, MBD off my back;;; I am more than willing to pay the outstanding amount ONLY if MTN restores all reversed data and airtime;;;</p> <p> </p> <p>I have also requested a detailed account from MBD, which is still forthcoming. </p> <p> </p> <p>PLEASE HELP!!!</p> <p> </p> <p>THANK YOU VERY MUCH!!!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Contract enquiry</p> <p> </p> <p>Mtn responded<br />Hello Chelsea111</p> <p>Thank you for writing a report on Hellopeter.com about Mtn.</p> <p>Your report has been responded to by Mtn.</p> <p>Please click on the following link to read the response.</p> <p>http://hellopeter.com/mtn/complaints/disappearance-of-contract-data-on-a-monthly-basis- ********** </p> <p>You will be sent a Customer Feedback email 54-hours (excl. weekends) after your report appeared on the site, asking you to evaluate how well Mtn responded.</p> <p>Regards</p> <p>Hellopeter.com</p> <p> </p> <p>Disappearance of Contract Data on a monthly basis</p> <p>Published by Chelsea111 on Apr 17, 2016</p> <p>· <br />· Share this review</p> <p>· Leave a comment</p> <p>· Report this review<br />Disappearance of Contract Data on a monthly basis</p> <p>Dear Hello Peter; thanx for this service you are rendering to the Consumer; It is appreciated. <br /> My Complaint: I lodged a complaint of data which is being reversed by MTN monthly on contract ph no ********** 185 and was given a ref no ********** 9 by a 'Nathi'. Nathi informed how to check data-usage and we found the 4,58 mb was used on this particular date, whilst all of the data disappeared. The phone's battery was flat and was on charge the entire day and was therefore not utilised (although data disappeared. This happens every month and not only with this reported incident. <br /> After receipt of zero feedback after the promised 48 hours, I phoned again on 24 March 2016 (2 weeks later) at 13h18 to enquire on the status, after which Customer Care informed me that no record exists of the complaint. I was then given ref no ********** 84 and was again promised feedback within 48 hours. I followed up again on 14 April 2016 (3 weeks later) and spoke to 'Veliswa' who gave me ref no. ********** 69 and again promised feedback within 48 hours. It is now 17th of April 2016 and still no feedback. <br /> Also, when you phone, you are transferred from ''Pontius'' to 'Pilot'' with no-one taking responsibility. Pls Help</p> <p> </p> <p> </p> <p> Apr 21, 2016</p> <p>1 year ago</p> <p>Official business reply:</p> <p>Hello Chelsea111,<br /> <br /> Thank you for your post.<br /> <br /> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br /> <br /> The matter has been escalated to the network team, the query that was logged (SMC/ ********** 0030) is still open (it has not been closed). We are also awaiting feedback.<br /> <br /> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br /> <br /> Regards<br /> Thabelo<br /> REQ: ********** </p>