EE
Elizabeth E
1 reviews | Active since Jun 2012
07 Apr 2015, 12:19
MTN ATTITUDE WHEN REPORTING *****
I am not a MTN customer, but on 03/04/15 (Easter Friday) I received various sms between 5:47pm and 7:42pm about a port request. I DID NOT ASK TO MOVE TO MTN. I went to Cell C, Brooklyn on 04/04/15 at 9:00am, Ruan told me I have to go to MTN, he will go with me. I waited 45 min, then Boitemelo called me. I told her what was going on, she said she cannot help, the \port section"does not work over the weekend. I asked for the manager"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Apr 2015, 09:53Hello Taipei,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply22 Apr 2015, 09:53
Official
Hello Taipei,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***