1 reviews | Active since Oct 2016
MTN @#$! SERVICE
<p>I stay outside Bloemfontein on a farm. Very poor MTN reception. For the past week I am now waiting for MTN to assist / resolve my query. Every time I contact them, the turn around has been extented. First it was 24 -48 hours, then +48 hours and this morning another representative at the complaints department informed me that it will take around 10 days before they can assist me. I have no problem with the waiting. My frustration is at every call the time to attend to my problem / request, increases. From 24 hours to 10 days. This morning I called the H/O. After 2 unsuccessfull calls and a lot of prepaid airtime spent, I decided the make use of hellopeter.com. MTN has all my partuculars they required. Ref ********** !!! </p>
Good day Gerhard
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I could not call you because the number listed on the page is incomplete. Please try and call the coverage contact centre again at the listed number *** or email them at ***, they will gladly assist with the network related issues in your area.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards
Lungi
REQ:***
Best regards,
Good day Gerhard
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I could not call you because the number listed on the page is incomplete. Please try and call the coverage contact centre again at the listed number *** or email them at ***, they will gladly assist with the network related issues in your area.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards
Lungi
REQ:***
Best regards,