MTN at Melrose Arch

<p>I went to the Melrose Arch branch on 7 Aug to enquire about a new Samsung S8. I was told they had stock. I found out what documentation was required since my cell is in my husband's companies name. I said I'd return on 8 Aug to get the cell. I went back today only to be told I'd have to wait for the cell as it was in a company name and they had no stock. I said fine, I will leave then they said oh no, we DO actually have stock. We went through all the motions - SLOWLY - they called my husband to confirm and all was in order. Then I said please can we get the cell and put the screen protector on, buy the cover etc so we can speed it up. Tshidi who was assisting me, then tells me I can't get the cell today because they need to wait for authorisations from Head Office because it is a company account. I said ok so you have **** to me TWICE since I have been here. She tried to reword and reframe it but in essence, that was TWICE in one visit. Needless to say I told her to cancel it all and said I'd be leaving MTN. Tshidi - and her two other colleagues who were doing nothing at the time - made no move to stop me. They just sat there. So MTN, you can kiss a loyal customer of over 10 years goodbye thanks to your shocking staff. I was just about to sign up for a R1000 contract over 2 years but you can rest assured I will be moving to someone who can give me accurate information and who wants my business.</p>