AJ
Avril J
1 reviews | Active since Feb 2018
13 Nov 2018, 12:28
MTN AT ITS WORST
I HANDED MY CELPHONE IN FOR REPAIRS 17 SEPT 2018 , THEY SAID 21 DAYS FOR REPAIRS , LOKL , ITS 13 NOVEMBER 2018 AND THEY CANNOT LOCATE MY PHONE , I CALLED ABOUT 60 TIMES ALREADY , STIL NOT 1 SMART PERSON ABLE TO ASSIST , MTN IS A MSP , AWFUL TERRIBLE BAD COMPANY. I HATE MTN AND I AM STIL WAITING FOR MY PHONE , GONA CHECK WITH THE COPS IF I CAN CHARGE THE MTN LADY THAT ACCEPTED MY PHONE .
Helpful (0)
Replies (9)0
Replies (9)
MTN South Africa's replyOfficial
13 Nov 2018, 20:51 Thank you for your post. We sincere apologized for any inconvenience incurred. Thank you for your time online with the confirmation of your device sent in for repairs and not as yet received back since September 2018. We have escalated the complaint to the repair centre for assistance with the ware about of your device. You have informed me the quote for the device was declined by yourself. Your device details as follows: Make of Model :Nokia LUMIA 950 SL IMEI number:*** Colour : Black We are waiting on feedback from repairs and will give you feedback tomorrow. Due to the inconvenienced caused for the device not as yet received back we have decided to approve R100.00 airtime to your cell number ***. Kind Regards, Alice van der Merwe Complaints Analyst
MTN South Africa's reply13 Nov 2018, 20:51
Official
Thank you for your post. We sincere apologized for any inconvenience incurred. Thank you for your time online with the confirmation of your device sent in for repairs and not as yet received back since September 2018. We have escalated the complaint to the repair centre for assistance with the ware about of your device. You have informed me the quote for the device was declined by yourself. Your device details as follows: Make of Model :Nokia LUMIA 950 SL IMEI number:*** Colour : Black We are waiting on feedback from repairs and will give you feedback tomorrow. Due to the inconvenienced caused for the device not as yet received back we have decided to approve R100.00 airtime to your cell number ***. Kind Regards, Alice van der Merwe Complaints Analyst
AJ
Avril J's updateReviewer Update
14 Nov 2018, 07:52thank you alice , your assistance is much appreciated , I eagerly await the return of my phone ..
AJ
Avril J's update14 Nov 2018, 07:52
Reviewer Update
thank you alice , your assistance is much appreciated , I eagerly await the return of my phone ..
AJ
Avril J's updateReviewer Update
14 Nov 2018, 09:43thank you for the airtime received , please please please pretty please return my cellphone , I will even pay the courier to get my phone back immediately , thanks
AJ
Avril J's update14 Nov 2018, 09:43
Reviewer Update
thank you for the airtime received , please please please pretty please return my cellphone , I will even pay the courier to get my phone back immediately , thanks
AJ
Avril J's updateReviewer Update
14 Nov 2018, 11:36alice called and promised a final answer by 12 or 1 today , if alice keeps that promise all will be good ..
if not , I will consult legal
AJ
Avril J's update14 Nov 2018, 11:36
Reviewer Update
alice called and promised a final answer by 12 or 1 today , if alice keeps that promise all will be good ..
if not , I will consult legal
AJ
Avril J's updateReviewer Update
14 Nov 2018, 13:13lol , 1 o'clock has come and gone and no calls , can anyone suggest who I can contact next? all I wanted was my own phone back that I paid for with my own money , while this phone is in for repairs/missing I am still paying the contract , how ***tup is this? where would I find the right ombudsman to assist me with this ? MTN SUCKS , THEY ARE AS USELESS AND EVEN WORSE THAN A STABLE OF PARALIZED DONKEYS ...
AJ
Avril J's update14 Nov 2018, 13:13
Reviewer Update
lol , 1 o'clock has come and gone and no calls , can anyone suggest who I can contact next? all I wanted was my own phone back that I paid for with my own money , while this phone is in for repairs/missing I am still paying the contract , how ***tup is this? where would I find the right ombudsman to assist me with this ? MTN SUCKS , THEY ARE AS USELESS AND EVEN WORSE THAN A STABLE OF PARALIZED DONKEYS ...
AJ
Avril J's updateReviewer Update
14 Nov 2018, 15:20its 15h15 , more than 2 hours after alice promised to call me back , I am now forwarding this mtn/HELLO PETER ***up to the ombudsman who I pray to God will be able to assist , if the ombudsman is not able to assist then I guess I would have to write off this phone .. or sue the lady that accepted my phone at MTN ... PLEASE PLEASE GUYS , DO NOT GET INVOLVED WITH MTN ... YOU WILL REGRET IT ..
AJ
Avril J's update14 Nov 2018, 15:20
Reviewer Update
its 15h15 , more than 2 hours after alice promised to call me back , I am now forwarding this mtn/HELLO PETER ***up to the ombudsman who I pray to God will be able to assist , if the ombudsman is not able to assist then I guess I would have to write off this phone .. or sue the lady that accepted my phone at MTN ... PLEASE PLEASE GUYS , DO NOT GET INVOLVED WITH MTN ... YOU WILL REGRET IT ..
MTN South Africa's replyOfficial
15 Nov 2018, 14:52 Thank you for your patience.
Sorry I did not call you back yesterday, had to wait for feedback.
The feedback as follows:
The device is sent back to Midrand Warehouse.
We have completed the delivery form, Midrand will arrange for delivery with DSV to Cape town.
The pickup will be done latest tomorrow and reach the MTN store MTN Mitchelle Plain/ Liberty Promenade by Tuesday. The store will contact you for the device to be picked up.
We will notify you once Midrand confirmed the device is delivered at store
Kind Regards,
Alice van der Merwe
Sorry I did not call you back yesterday, had to wait for feedback.
The feedback as follows:
The device is sent back to Midrand Warehouse.
We have completed the delivery form, Midrand will arrange for delivery with DSV to Cape town.
The pickup will be done latest tomorrow and reach the MTN store MTN Mitchelle Plain/ Liberty Promenade by Tuesday. The store will contact you for the device to be picked up.
We will notify you once Midrand confirmed the device is delivered at store
Kind Regards,
Alice van der Merwe
MTN South Africa's reply15 Nov 2018, 14:52
Official
Thank you for your patience.
Sorry I did not call you back yesterday, had to wait for feedback.
The feedback as follows:
The device is sent back to Midrand Warehouse.
We have completed the delivery form, Midrand will arrange for delivery with DSV to Cape town.
The pickup will be done latest tomorrow and reach the MTN store MTN Mitchelle Plain/ Liberty Promenade by Tuesday. The store will contact you for the device to be picked up.
We will notify you once Midrand confirmed the device is delivered at store
Kind Regards,
Alice van der Merwe
Sorry I did not call you back yesterday, had to wait for feedback.
The feedback as follows:
The device is sent back to Midrand Warehouse.
We have completed the delivery form, Midrand will arrange for delivery with DSV to Cape town.
The pickup will be done latest tomorrow and reach the MTN store MTN Mitchelle Plain/ Liberty Promenade by Tuesday. The store will contact you for the device to be picked up.
We will notify you once Midrand confirmed the device is delivered at store
Kind Regards,
Alice van der Merwe
AJ
Avril J's updateReviewer Update
19 Nov 2018, 08:09please confirm where the device is now , please email me a copy of the delivery / pick up form that you say you completed , I will go to the newspapers if my phone is not with me tomorrow ,Tuesday is when you say above the phone will be in the mtn promenade mitchells plain store ..
AJ
Avril J's update19 Nov 2018, 08:09
Reviewer Update
please confirm where the device is now , please email me a copy of the delivery / pick up form that you say you completed , I will go to the newspapers if my phone is not with me tomorrow ,Tuesday is when you say above the phone will be in the mtn promenade mitchells plain store ..
AJ
Avril J's updateReviewer Update
21 Nov 2018, 07:22good day , I received my cell phone back yesterday thank you ... with a completely swollen battery ... this is a really smart phone and it is only 1 year old so how is it possible for the battery to be so messed up ? mtn will surely now deny any foul play . thank you for your service .
AJ
Avril J's update21 Nov 2018, 07:22
Reviewer Update
good day , I received my cell phone back yesterday thank you ... with a completely swollen battery ... this is a really smart phone and it is only 1 year old so how is it possible for the battery to be so messed up ? mtn will surely now deny any foul play . thank you for your service .