MTN at it yet again

<p>On the 3rd December 2016 I went to one of the MTN outlets, in Protea Gardens Mall in Soweto to be precise and dealt with a lady called Ipeleng to request cancellation of my contract of my other phone (083)and go on PAYG as my contract on that line was to end on 3 January. I still received the invoice in Dec which I paid on Dec 27 since I was told from end January I'll only be pay for the other number (073) which is still on contract. On the 28 Jan 2017 I went to the same mall and make payment for the other phone that's still on contract only to be told that I still owe R278 from previously, meaning I skipped one month sometime after August 2016, which I dispute. I paid the invoices every single month cash at any of their outlets. I did EFT once when they were on strike.month, This is not the first time MTN has done this, and I'm tired of paying them money I don't owe. When I ask them why the phones were not suspended, no one is able to explain.o do that, and they can't give me an answer. MTN will threaten to suspend your phone if you underpaid by five cents, so how can they let me continue using the phones yet I did not pay. I want someone to sort out this mess cause they have already send a message threatening to suspend the phone if I dont pay them R199 after I've already paid R79.00 on saturday 28 Jan 2017. Someone in their accounts department is ripping us off as clients and not doing their job properly. I am not paying anything to this company as I don't owe them, it's their negligence. It's not my problem that they hired people who are ***********. If this is not sorted, I'm done with them. I will not pay anything more and they can blacklist for all I care. I'm very angry and disgusted.</p>