MTN at it again with their repulsive service
I just don't why to I still go back to MTN because there has never been a time where their service has been the greatest. I upgraded my contract of which I have two phones with them and managed to get one of the required phones. The one other phone is still not received because of their in house technical issues which has nothing to do with me, I was given a 2 week turn around time to receive my phone it's now been a month and everytime when I call the call center I am told that i will get a call back and that is just to dismiss me because that never happens. I logged a complaint on twitter and that as well has not assisted me so i really dont know what else to do.
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15 Feb 2018, 10:26Good Day
The problem is that I never even received the phone. The only thing is that when I upgrade my contract there was a certain colour that I wanted and at that time the consultant had already submitted the upgrade so he then said they need to wait for the factory to return the phone and get some number and then only can they cancel the upgrade and re-apply with the correct colour. In all this been said I was told that it might two weeks as it's the turn around time so after more than two I called the call center and was taken from pillar to post. Today my debit order will be going off with a phone that I don't have. Hoping that all is in order.
's update15 Feb 2018, 10:26
Reviewer Update
Good Day
The problem is that I never even received the phone. The only thing is that when I upgrade my contract there was a certain colour that I wanted and at that time the consultant had already submitted the upgrade so he then said they need to wait for the factory to return the phone and get some number and then only can they cancel the upgrade and re-apply with the correct colour. In all this been said I was told that it might two weeks as it's the turn around time so after more than two I called the call center and was taken from pillar to post. Today my debit order will be going off with a phone that I don't have. Hoping that all is in order.