MTN at it again. Appalling service
<p><span style="color: #555555; background-color: #ffffff;">I've upgrade my MTN contract in December 2016 and MTN had a promotion that I will receive 30G of data. Now when I call to enquire about my data, I'm told to go back to the store where I did my upgrade. I went to the store 3 times and now I'm told to ask the store to give me an incident number. This is the second upgrade that I have to do MTN administration for me to get my data. In June 2016 I have a similar query and had to write on this platform for mtn to listen to me. I'm hear again, Let's do it again Mtn........</span></p>
Good day Thole
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please note that promo is only applicable to qualifying LTE devices. APPLE - IPAD PRO 128GB is not recognized as a qualifying LTE device
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Regards
Angela
REQ:***
Best regards,
Good day Thole
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please note that promo is only applicable to qualifying LTE devices. APPLE - IPAD PRO 128GB is not recognized as a qualifying LTE device
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Regards
Angela
REQ:***
Best regards,