MTN at it again :(

I upgraded my contract a week ago only to receive the phone today and to my surprise it was an incomplete delivery. Firstly i asked for a blue phone and they gave me black and secondly they delivered the incomplete things WHOOOOOO!!!!!!When we called the call center we were told that WE must take back the phone to MTN to courier it back to the store. This is a HUGE inconvenience to me cos now i have to wait for another TWO WEEKS if not more to get the correct items back. But why do we have to go through all this after being on this network for more than 20 years? MTN is just not being fair at all. They should have arranged for a courier to come fetch the phone and take it to whichever MTN store its supposed to get to and bring me the correct things. Now its MY JOB to make sure the phone gets to the store, what if it takes another week before it gets in the right hands? Please just sort this out ASAP i want my phone in my hands ASAP this is just too unprofessional.