DK
Derick K
1 reviews | Active since Apr 2017
28 Feb 2018, 22:18
MTN at it again!
Wow! I do not know what to say anymore. I raised a review with MTN after I could not open a new contract. This was due to them allowing someone to open a new R1600 pm contract on my name in April 2017. Almost a year later, I had to come to HP to get a response back. This is because there is no open communication between store staff and the 'upper' departments. They rep**** with promises 2 days later, but now, 3 weeks later, I am nowhere!? There was constant communication to the ***** department from the store and even from me. They managed to only get this resolved today. I have already missed out on the deals for this month which I cannot get anymore. But guess what?! They managed to spell my name wrong somewhere (Assume on the ***** side) and now I STILL cannot get a contract. What a real disappointment MTN. I am a calm person and very rarely take matters to the Onbudsman, but we are getting close to that. Do you think such an experience would have a positive impact on your sales / customers? I am not even a customer yet and I want to run away!?
I am so saddened by this, but will give you one more chance to redeem yourself. If not, I will just continue with my current provider and spread the word to my colleagues and friends regarding the utterly poor service at MTN.
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Replies (2)
MTN South Africa's replyOfficial
01 Mar 2018, 07:06Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised from our side the ***** department have completed the investigation. The letter was sent to you from the ***** department that the stores may go ahead with a contract in your name.
We need to establish from the store what is the error code they received when they try to capture the contract with the vetting department.
The request was sent to the store for further assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply01 Mar 2018, 07:06
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised from our side the ***** department have completed the investigation. The letter was sent to you from the ***** department that the stores may go ahead with a contract in your name.
We need to establish from the store what is the error code they received when they try to capture the contract with the vetting department.
The request was sent to the store for further assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
DK
Derick K's updateReviewer Update
01 Mar 2018, 09:43Alice,
In my review I do mention this. The ***** part has been resolved, but now we are at another issue. You yourself is not with the ***** department and the store is unable to help. This means that someone else needs to resolve this issue with the store. The store does not seem to be at fault, so we need someone else to resolve this. I am confused why myself as the customer needs to drive this resolution from start to finish.
DK
Derick K's update01 Mar 2018, 09:43
Reviewer Update
Alice,
In my review I do mention this. The ***** part has been resolved, but now we are at another issue. You yourself is not with the ***** department and the store is unable to help. This means that someone else needs to resolve this issue with the store. The store does not seem to be at fault, so we need someone else to resolve this. I am confused why myself as the customer needs to drive this resolution from start to finish.