MTN at it Again - 2 New Service Failures

<p>Two Service Failures.</p> <p>1. I start with the recent one. </p> <p>I cancelled my data package contract when it expired and this was during 2015. It was a 2GigaBytes + MacBook package. I requested that the 2G simcard be converted to a prepaid and this was confirmed. As I never bothered to use the sim card thereafter I was of the opinion that this was done until one day I inserted this simcard in my phone and I found out I had 4 Gigabytes available. Needless to say I used it as I thought this was the unused portion of my old data.</p> <p>Surprised when I checked my statements in July 2017 I realised that MTN has been charging me R135 debit order per month for data I have not been using and cancelled in 2015.</p> <p>I called the Call Centre&Retention Dept and was told I must first provide the Reference Number whereupon I cancelled this. I do not have this as this is an old matter. I have asked the Agent to immediately cancel the contract and she confirmed via Ref ********** 75 yet my bank account has been debited again on 2 Aug 2017.</p> <p>MTN must please refund all the debits since my cancellation please minus the 1-month data usage of on/around April 2017.</p> <p>2. In Dec 2016, as I had also cancelled my voice contract and converted my number to a prepaid, I bought some data and immediately received a promotion message offering a free 1G data upon a further purchase and use of airtime/data. I took the offer and purchased additional airtime/data and used it accordingly.</p> <p>I never received the free 1G data promised via the promotion SMS despite my logging of the query on multiple times and even escalating with an email and a query SMS line. MTN did acknowledge their mistake of not crediting me with the free data but to date MTN has not credited that to me. </p> <p>It is clear that MTN uses underhand tactics to increase their revenue and do take their customers for a ride in the process. This is in simple language "cheating" and has all the characteristics of "de*****ing" customers with promises that are not fulfilled.</p> <p>On this case I have numerous reference numbers which kept on changing, implying that MTN has a tactic that it uses to camouflage incidents as "new" all the time.</p> <p>on/around 22/12/2016 Ref ********** 07</p> <p>on/around 24/12/2016 Ref ********** 25</p> <p>on/around 29/12/2016 Ref ********** 33</p> <p>The tactic MTN uses is to wear you out as a complainant until you get tired and drop the case and they score *********ly earned profits in the process.</p> <p> </p>