FM
Felleng M
1 reviews | Active since Nov 2011
10 Mar 2015, 09:14
MTN at it again
My contract with MTN on one line expired on 15th Feb, and rightfully, on 23rd Feb, I received an invoice for only one remaining line - my daughter's phone. However, on 28th Feb, MTN deducted money from my account for both contracts.<br> <br> When I try to enquire, I am told the other amount is for my other line - the expired contract. How on earth is a person supposed to be charged for a contract they have finished paying for? And if this **** is correct, how come MTN does not furnish me with a valid invoice for the other line? Because MTN knows I have done my part.<br> <br> Subscribers of MTN will know that when you take a contract in the middle of the month, and you have an agreement for the money to be deducted at month end, the first month end one pays pro-rata for the previous month and in full for the next month. So you don't owe MTN any money for the data and airtime for that month, but pay for it in advance.<br> <br> MTN, please give me back my money, or at least send me the R200 airtime, 150MB and 25 SMSs that my R399 used to purchase from you. You cannot have my money for free.
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MTN South Africa's replyOfficial
12 Mar 2015, 14:14Hello fellyg,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you pay for your account a month in arrears since you are on debit order. The invoice dated the 2015-01-20 was paid on the 2015-02-27. On the 2015-03-31, you will only pay for 1 line as the number *** was migrated to prepaid on the 2015-02-16 and you were not invoiced for it on the 2015-02-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you pay for your account a month in arrears since you are on debit order. The invoice dated the 2015-01-20 was paid on the 2015-02-27. On the 2015-03-31, you will only pay for 1 line as the number *** was migrated to prepaid on the 2015-02-16 and you were not invoiced for it on the 2015-02-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply12 Mar 2015, 14:14
Official
Hello fellyg,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you pay for your account a month in arrears since you are on debit order. The invoice dated the 2015-01-20 was paid on the 2015-02-27. On the 2015-03-31, you will only pay for 1 line as the number *** was migrated to prepaid on the 2015-02-16 and you were not invoiced for it on the 2015-02-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you pay for your account a month in arrears since you are on debit order. The invoice dated the 2015-01-20 was paid on the 2015-02-27. On the 2015-03-31, you will only pay for 1 line as the number *** was migrated to prepaid on the 2015-02-16 and you were not invoiced for it on the 2015-02-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,