MTN at is again!!
<p>In the last hour or so I have loaded 3G of data, all of which have miraculously disappeared into the ether. This is not the first time Ive experienced this **** with MTN. And I have checked that I am not subscribed for ads or any other extra ****, which is usually the excuse I am given. This happens at random times and is completely illogical. I now have to load another freaking gig of data just do download a single freaking PDF document which is a couple of KB in size!!! To make matters worse, I bought airtime to the value of R100 and when I checked, my balance was R00.00. I then rebooted, and what do you know, balance = R83! How the hell did I spend R17 re-booting???? I need an explanation and I demand to be reimbursed!!!! This is absolute bull ****! </p>
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MTN South Africa's replyOfficial
12 Jun 2017, 11:20Dear Terry-Leigh,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply12 Jun 2017, 11:20
Official
Dear Terry-Leigh,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
's updateReviewer Update
13 Jun 2017, 21:08Thank you Mr Willem Loots. I really appreciate you taking the time out to respond to my post. I trust that all will be resolved.
's update13 Jun 2017, 21:08
Reviewer Update
Thank you Mr Willem Loots. I really appreciate you taking the time out to respond to my post. I trust that all will be resolved.