MTN **** AS USUAL!!!

Its nothing new to say that MTN SA has a pathetic service outlook. They advertise a service and make you sign an agreement that you need to abide by but they don't seem to follow the same rules. They mess you around and you cant even take them to task about it as they have no contact centre. I have been an MTN customer for more than 8 years and have been using the same number for all this time. I recently lost my job due to COVID and after not making a payment for 3 months my number was recycled and given to a random person without my knowledge or being informed. This person then went and restored back ups of all my personal information and conversations on Whatsapp, Due to me only believing that my number was temporarily suspended this personal also recieved OTPS and logins for my Banking including transactional msgs indicating my balances. Login information for my Medial Aid and information for everything that was linked to my number. Firstly this is complete breach of my personal information and goes against all that POPI regulates. Secondly how hard would it have been to send an email to state that the above would be taking place so that i may try and resolve it or at best change all my personal information. This is both ********* and unprofessional as this is the first time that my account has ever gone into arrears and MTN decides to give my number away. So please guys be careful of this, Honestly speaking Telkom offers better customer protection.