DB
Dawid B
1 reviews | Active since Apr 2010
01 Jul 2015, 14:56
MTN As Service Provider Is Absolutely USELESS
In March 2015 I reported to MTN that my father passed away - Supporting documentation submitted . No response received from them. In May I went to another outlet in East Rand Mall and again given them the detail and also all documentation. Kevin then sent an e-mail to the legal department attaching all documentation twice, latest dated 23 May 2015. Still no response received from MTN Legal. Then on 1 July 2015 I tried contacting MTN Support as nowhere on their site is detail for MTN Legal department. I waited for over an hour while listening to the boring as hell lady telling about all sorts of **** but nothing useful like where to phone if you have a legal issue with them.
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Replies (1)
MTN South Africa's replyOfficial
10 Jul 2015, 13:34Hello BotesD,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your query has been transferred to our Legal department who will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your query has been transferred to our Legal department who will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
MTN South Africa's reply10 Jul 2015, 13:34
Official
Hello BotesD,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your query has been transferred to our Legal department who will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your query has been transferred to our Legal department who will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***