MTN - As poor as Telkom

Horrible service from MTN. I was upgraded on a retention package and was told the package was similar to what I had with the change being a reduced price and more data. Mind you, when I took my contract two years ago, MTN allowed you to take a data deal and still top up with airtime and covert this into bundles, including voice bundles. I am now unable to do so and after multiple attempts to contact MTNs retention division, I have been **** to about being contact within specific timeframes and supp**** with numbers that ring without answer. Time to consider a new network operator after this horrible experience with MTN is brought to an end. Seems like MTNs customer service are living a page out of Telkom’s customer experience book.