Mtn as a whole is a ****

Hello Peter

My Dikeledi... I have an issue with the recent service received from mtn. In 2020 around January/February I went to mtn for a contract and received a Huawei then later that year I went for a router. 2021 I was at work when I lost my phone and made a claim everything went smoothly.

Then 2022 the replaced phone started acting up( switching off, deleting all my things ) i didn't have a problem with it cause i backed up everything. I believe it was Google and Huawei apps.

Came 2023 I went there for an upgrade go two phones a Vivo e23 and a Samsung A33... so I'm a police officer and I spend most of my time around the area. I lost my Vivo e23 and on that day I didn't have data so I switched Sim cards used the phone and that very same day I lost my phone the Vivo along with my router.

1. Now the mtn refused to assist me saying that the phone was using a different Sim. Tried to make an appeal but it was of no use. As for the router it can't be seen on my records yet i pay for it every month. Please help!

2. The Huawei phone I gave it to my younger sister to use it since I got those two then somewhere around September she accidentally dropped it and it got a Crack on the upper left side. I honestly had forgot that it was still insured plus the fact that it was working just fine. Then in January it switched off restarted itself and I got stuck on the resetting part. Then I received a message from mtn stating that the Huawei was still insured those were music to my ears I instantly made a claim for it and they want me to specifically give them the date of the damage/Incident... been sending them messages that I can only recall the month and not the date . They simply said the can't help me without the specific date. Please help!

NB: no missed payments.