LM
Lethabo M

1 reviews | Active since Dec 2012

06 Mar 2016, 22:28

MTN Arrogant Attitude cost customer & No Feedback

Your ***** department is full of arrogance and nonsenses towards dealing with customer complaints and providing feedback on cases reported to them. I have made three 'Hello Peter' complaints where my query is escalated to the ***** Department and no feedback is given to me. I will resort to reversing each Debit Order processed against my bank till someone decides to communicate via telephone or email. Note: Should MTN reflect my account in arrears on my Credit History or ITC records. I will personally sue MTN for breach of NCA and any losses suffered as result of your incompetence in handling this issue. Stop giving 3rd Parties access to do upgrade contracts as these customers can do that on their own in the branches. They should instead start new contracts whereby all customer approval documentations will be obtained and handed to MTN. These are the complaints already logged and don't give me computer generated responses.<br> - Reported on 19/02/2016, rep**** by Alice van der Merwe (***)<br> - Reported on 25/02/2016, rep**** by Itumeleng (REQ: ***)<br> - Reported on 01/03/2016, rep**** by Nompumelelo (REQ: ***)<br> Debit Order will be reversed during the week

0
Replies (1)
MTN South Africa
MTN South Africa's reply08 Mar 2016, 09:17
Official
Hello kingzo8718,

Thank you for your post.

I have sent an urgent request to the ***** team to request them to finalize this query urgently.

Regards
Thabelo
REQ:***