MTN Arena Patethic service, poor judgement and inconsideration

I have registered and won a game fairly on MTN Arena and is being harrased by the support team to send through a recording that exceeds 25mb on electronic mail and other platforms. This isnt the first time, they have previously banned my husband accusing him of using developing tools which wasn't proven to date and are basing they judgememt solely on emotions of other players that have lost to a game I've played fairly. I've requested MTN to consider that the file is too big and that they can personally investigate further if needed as I have really used put my efforts at straint and won fairly, the support team is completely unprofessional, they have made errors with dates and have been very abrupt in their approach to the matter since the winning. Is this how I am compensated after fairly winning a prize? As a consumer of MTN, Im profusely disgusted to the highest level of how this situation was poorly handled and I await the call of the manager until now to sort this matter out. I trust that I would be heard and that this wouldn't happen to any other innocent victims of this abuse.