SB
Shaun B

1 reviews | Active since Nov 2010

06 Oct 2016, 06:30

MTN are you the real deal? Consider yourselves professionals?

<p>On 22 Sep 2016 I entered into a new contract with MTN and received an SMS confirming same. The franchise/agency manager was too busy to sign the hard copy of the agreement, so they undertook to email me a copy. This had not happened by Tuesday 27 Sep 2916, so I again popped into the store hoping that I could get a hard copy - no chance! I was again asked for my email address and assured I would be emailed a copy. Some two weeks now after entering into the contract, I have STILL NOT RECEIVED A COPY OF MY CONTRACT!!!!!!! To add insult to injury, I am receiving an email DAILY informing me that my old contract is expiring and my 'contract' will by default increase to nearly double my current cost. </p> <p>I now view MTN, it's franchise/agency and its staff in breach of contract.</p> <p>What a bunch of *********** and apathetic losers.</p> <p> </p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Oct 2016, 16:21
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the matter has been escalated to the relevant functional unit for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***