Mtn are useless

I have been battling for in excess of 6 months to have this matter resolved.

I opened an MTN data package in August 2020 and within the prescribed 7 days I returned the router to an MTN Store in Mall of the south because I have no coverage in my area. (See attached Document)

I then phoned and as I was instructed to follow up and was told that they needed to wait for a few days to receive the documentation and they would call me back. (Which never Happened)

I then received a bill for the account at which time I called and asked what was going on as I had returned the device within the prescribed period and was then told I need a returns reference number which was not on the original document. Returns *** is the number I had to then get from the store in Mall of The south because they had closed down shortly after I returned the router and were taken over by new people.

Long story short I then phoned in December 2020 and spoke to Maria Matso Retentions who gave me a cancellation Ref *** and assured me that the account was closed.

Yes the debit was stopped however I still received a bill at the end of December which I then called again and said if this account was closed why am I still getting a bill. I spoke to Valemena who said she sent an Email to her Supervisor reference *** and nobody got back to me.

At the end of December my account was not debited however I received another bill in January and again at the end of January my account was not debited.

Yesterday I received another bill and my credit report and have noticed that MTN has reported me to have defaulted payment. This has affected my credit score.

I today sent an email to MTN Sales(Mondo) (No response ) Customer Care (No response ***) Retentions (No response ***) only the automated email responses.

I then decided to call I held on for almost an hour and got through to Lesego Meropa who said she could not access the Old System Access Cannot Assist, She then transferred me to an agent on new system when transferred I got through to Mpho she then said I need to speak to accounts and when she transferred my call I was told that I needed to dial 083135 and was told good by and the call cut.