1 reviews | Active since Oct 2011
MTN are USELESS!!
I took out a data contract with MTN Sandton City last year. This contract was for 10gb per month and was supposed to cost R149pm. While taking out the contract, the form said it was 15gb and for R200pm. I asked Portia (the agent) about this and she said it all forms a part of the 5gb offers and I shouldnt worry. However, I know MTN is generally useless so I wrote on the contract that it is 10gb for R149.
They said it would be active within 3 to 4 hours but I had to go back to MTN the next day because the sim wasnt working.
Initially, when I checked my balance, I had over 40gb of data. I went back to MTN and they said it's nothing to worry about as I have got promos.
Then my bill said R200, I went back to MTN and they said don't worry as it is only an interim bill and the correct bill will be R149.
I was then billed for R200 and I went back to MTN. Portia said there was an error and instead of getting 10gb I was given 15gb. I had told them this many times and they didn't listen. She then said I will be migrated to the correct contract and I will be credited for the extra charges.
The next month I was billed for R100 correctly after the credit was deducted
Today I have now been billed for R200 and MTN are back to their usual *******. I have now been to MTN Sandton City FIVE TIMES!!!!!! This should have been a once off visit and everything should have worked. I am sick of this. I am not going back
I demand this contract be cancelled and I get refunded all my payments. I will never deal with MTN again
