MH
Michiel H
1 reviews | Active since Feb 2018
06 Feb 2018, 22:03
MTN ARE USELESS
About 3 moths ago i did a upgrade through MTN direct. So the sales person told me i wil get 7 gigs of data every month. On the contract i agreed on. So the first month went by and i only received 3 gigs of data. I contacted mtn through twitter, facebook call centre. And just dont get an response. I asked that they send me the voice recording of my upgrade. Then they tell me someone will contact me that i can go and listen to it. And nothing happend. So months go by and i have to pay my bill but i dont received what i agreed on.
What can i do to get this problem solved? The product isnt what i agreed on.
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Replies (2)
MTN South Africa's replyOfficial
07 Feb 2018, 09:54Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request to MTN Direct for assistance, we have requested that the agent Loraine contact and assist you with the solution.
For the call recording you may visit any MTN Direct store, to listen to the call.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply07 Feb 2018, 09:54
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request to MTN Direct for assistance, we have requested that the agent Loraine contact and assist you with the solution.
For the call recording you may visit any MTN Direct store, to listen to the call.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MH
Michiel H's updateReviewer Update
08 Feb 2018, 21:22Thank you. Where is the nearest mtn direct near Potchefstroom. And when can I expect an call from Loraine
MH
Michiel H's update08 Feb 2018, 21:22
Reviewer Update
Thank you. Where is the nearest mtn direct near Potchefstroom. And when can I expect an call from Loraine