MTN ARE UP TO NO GOOD !!!

I’v been a customer of MTN since 2011. One might assume after being a loyal customer for over twelve (12 ) years ,one would receive fair and honest service ……FORGET IT !!!!!!

I’ve been renewing my contract with them approximately every 24 months over the last 12 years and my last contact expired on 24/11/2022 , however continued to pay for data each month until 30/05/2023 when I took another 24 months at their La Lucia Mall branch on 30/05/2023.

On receipt of my first statement after the new contract,I emailed MTN Customer Service to bring several errors to their attention and ask for assistance , namley :

1) I've been charged an activation fee even though my phone has been active with MTN and have had the same telephone number for the past 12 years . Why should I have pay a once off activation fee?? It’s a devious money making scheme by MTN to take advantage of unsuspecting customers. Had I been made aware of this activation fee, I'd have ported and gone to another service provider . The competition board and SA consumer council should be alerted to MTN dishonest business practices.

2) I was also charged for several subscription services which I did not request or sign up for. Subscription services I understand are an external value-added service available to all MTN customers. Any usage or subscription to such services is at the discretion of the customer and the 3rd party vendors.

I did not agree or sign up with MTN or any 3rd party vendor so how on earth did these services suddenly appear on my phone?? Thats the 64 million dollar question ?? MTN are obviously responsible for these services suddenly out of the blue appear in my phone!

When I requested MTN Customer Service to let me have a copy of the documents to show that I allegedly agreed and signed for the activation service and subscription services , they suddenly washed their hands off the matter, refused to assist further and insisted I must approach the branch . Unbelievable but true !

I’m pretty sure that are tens of thousands MTN customers that may not be aware of all the changes on there phones and wonder why their data is being used up so quickly without explanation .

I am going to make it my business to ensure the SA Competition Board and SA Consumer Council are alerted to these questionable business practices .