MK
Melusi K

1 reviews | Active since Jul 2016

29 Jul 2016, 21:02

MTN Are *******

<p>This is the second time that MTN *****s my airtime i am on contact Top Up contract and whenever i purchase anything be it Data or Airtime it disappears. when i call 808 they tell me that the system has not updated how the hell do i get airtime and it does not update. </p> <p> </p> <p>in total in a space of a week these idiots have STOLE R 150 from me which i want back or i will cancel all my Lines with MTN. </p> <p> </p> <p>whoever is in charge of looking at this page if i do not get a response in 3 business days i will take action as this is called White Collor Crime... YOU ARE *****ING and that is a ******** OFFENSE and i will not let this go im tired of you ****TY services yet you paint this picture that you are helpfull.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Aug 2016, 08:38
Official

Thank you for bringing this to our attention.

Kindly be advised that usage was validated, as per report it is noted that there were multiple application running simultaneously hence the depletion of the data bundles and airtime. The below are dates on which there were multiple applications running. Please always ensure that you log off all your internet sessions, clear your browser tabs and restrict you background data

29/08/2016

24/08/2016

23/08/2016

22/08/2016

20/08/2016

18/08/2016

10/08/2016

02/08/2016

01/08/2016

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ: **********

Best regards,