VM
Vashen M
1 reviews | Active since Apr 2014
20 Mar 2016, 11:43
MTN ARE *******
I have not received my allocated data from my MTN choice 200 contract for two consecutive months. The reason I didn't query this last month was due to the free data allocated during the first month for all LTE handsets (The speed was choked at 200kb/s). You then have the audacity to charge me R100 for data which I have not used. I want a refund and a possible cancellation of my contract with no penalties incurred.
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MTN South Africa's replyOfficial
22 Mar 2016, 21:55Hello JamesM03,
Thank you for your post
Kindly receive our sincere apologies for the inconvenience caused.
We have requested for the 300MB to be provisioned, reference number: ***.
To prevent a bill for extra usage or charges please set the usage limit to R0.00 by dialling *141*1*7852#ok.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Kindly receive our sincere apologies for the inconvenience caused.
We have requested for the 300MB to be provisioned, reference number: ***.
To prevent a bill for extra usage or charges please set the usage limit to R0.00 by dialling *141*1*7852#ok.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply22 Mar 2016, 21:55
Official
Hello JamesM03,
Thank you for your post
Kindly receive our sincere apologies for the inconvenience caused.
We have requested for the 300MB to be provisioned, reference number: ***.
To prevent a bill for extra usage or charges please set the usage limit to R0.00 by dialling *141*1*7852#ok.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Kindly receive our sincere apologies for the inconvenience caused.
We have requested for the 300MB to be provisioned, reference number: ***.
To prevent a bill for extra usage or charges please set the usage limit to R0.00 by dialling *141*1*7852#ok.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,