1 reviews | Active since Jul 2012
MTN are *******
Trying to get a contract with MTN was one of the worst ideas of my life. First you don't rica my sim when I sign up for a contract, then I get a lemon instead of a phone and need to return it, then you promise delivery of a new device and don't follow through on your promise. So I decide to cancel my contract. Your staff then seem to have failed to process this (according to your call centre), fortunately for me I requested copies at the time. I then get told to send these through and am awaiting a response and I am told that I might have to pay a cancellation fee for your mess up! I don't think so! You stole R405.33 from me by debiting me for a contract that doesn't exist. You also deleted my complaint from your Facebook page! You can keep deleting my posts as much as you want, I will keep posting on every other group I can find until you rectify this issue!
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
