RK
Riaan K
1 reviews | Active since Jul 2015
28 Jul 2015, 12:32
MTN are *******
I topped up with 500MB data and R180 airtime at 7h40 this morning. I did not use my phone at all, and I called no one. Before 12 all my balances were reset to zero. How could I have used all of that if I didn't use my phone? I tried to call you, but I stay in the queue on the call centre until it cuts out, so no one is even answering the phones.<br> <br> I had to top up more before I could use my phone,<br> <br> I demand to know how this was calculated? You stole from me! And now you are not even available to call...<br> <br> Get back to me MTN or there will be a lawsuits and I will make sure the world knows how you *****.
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello Rklopper78,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We see that your billing date is the 13th of every month, we will and can only log a billing query after the 13th of August 2015 for the airtime depletion to be investigated.
Kindly can we request that you make contact with us on the 13th of August 2015. You can make contact with us on via our live chat service. We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We see that your billing date is the 13th of every month, we will and can only log a billing query after the 13th of August 2015 for the airtime depletion to be investigated.
Kindly can we request that you make contact with us on the 13th of August 2015. You can make contact with us on via our live chat service. We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
MTN South Africa's reply02 May 2023, 21:58
Official
Hello Rklopper78,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We see that your billing date is the 13th of every month, we will and can only log a billing query after the 13th of August 2015 for the airtime depletion to be investigated.
Kindly can we request that you make contact with us on the 13th of August 2015. You can make contact with us on via our live chat service. We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We see that your billing date is the 13th of every month, we will and can only log a billing query after the 13th of August 2015 for the airtime depletion to be investigated.
Kindly can we request that you make contact with us on the 13th of August 2015. You can make contact with us on via our live chat service. We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser