JC
J C
1 reviews | Active since Feb 2018
24 Sept 2018, 08:48
MTN are *******
I am so ****ed off at MTN. They are *******. My contracted ended in August. MTN call center informed us that my last debit order will be on the 3rd of September. I receive my invoice today and the contract is still carrying on?????! R614.00. MTN is the worse network. Train your staff! When I call the contact centre. They give me different information
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Replies (3)
MTN South Africa's replyOfficial
25 Sept 2018, 09:49Good Day
Thank you for your post.
Please accept our apologies for any inconvenience caused and we would like to sincerely apologise that you received such poor service.
Please note we are attending to this matter and will revert to you with feedback.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,
MTN South Africa's reply25 Sept 2018, 09:49
Official
Good Day
Thank you for your post.
Please accept our apologies for any inconvenience caused and we would like to sincerely apologise that you received such poor service.
Please note we are attending to this matter and will revert to you with feedback.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,
JC
J C's updateReviewer Update
25 Sept 2018, 09:52Good day
Please look into this matter. I cannot pay for a contract until 2022 as informed by your unqualified consultants.
JC
J C's update25 Sept 2018, 09:52
Reviewer Update
Good day
Please look into this matter. I cannot pay for a contract until 2022 as informed by your unqualified consultants.
MTN South Africa's replyOfficial
28 Sept 2018, 11:18Good Day Mr Cassim
Thank you for your patience during the time that we were trying to resolve this matter.
Kindly be advised that the promo fee has been removed and a credit note passed into your MTNSP account, we are terribly sorry for the inconveniences that you experienced as a result of this.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,
MTN South Africa's reply28 Sept 2018, 11:18
Official
Good Day Mr Cassim
Thank you for your patience during the time that we were trying to resolve this matter.
Kindly be advised that the promo fee has been removed and a credit note passed into your MTNSP account, we are terribly sorry for the inconveniences that you experienced as a result of this.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,