mtn are *******!!!!!!!

<p>so i upgraded my contract phone in june 2016 and mtn had a promotion on my phone that i get extra minutes and data for the first 12months. come July 2017 they deducted double my installment!!! i was livid. phone the call centre they were completely useless didn't understand anything i explained to them. i then visited MTN branch in Zevenwacht mall on the 17th of July. I spoke to Clement and he was very helpful he immediately understood what happened and then escalated the matter with case number 1- ********** 2304 so that they can cancel the promotion and refund my money and said I will receive sms correspondence within 48hrs. MTN never cancelled the promotion which they were suppose to do!!!!! so more than a week later i still have not received any feedback and still don't have my money bac****! So please just give me my money back that you stole from me!!</p>