PN
Prenessa N

1 reviews | Active since Mar 2015

25 Apr 2017, 11:16

MTN ARE *******

<p>I have a business contact with MTN. Have not received an itimised billing after requesting because for the life of me I cannot understand why limits are being reached so quickly. I called the call centre and they said because limit is reached so contract is locked, however the bill says call spend is around R20. After over an hour on the phone with several people not one of which can give me a straight answer. MTN is acting as if they have just opened with no idea what's going on. Go and train your staff and stop robbing customers. I should rather move to CELL C, they deliver better service!!! You should be ashamed for your pathetic service </p>

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Replies (2)
PN
Prenessa N's update26 Apr 2017, 14:29
Reviewer Update

I did send you an email this morning however you failed to even acknowledge it. Goes to show even you can't provide adequate service! Damn disgrace

PN
Prenessa N's update27 Apr 2017, 14:28
Reviewer Update

It's been 23 hours since my response to you and you don't have the decency to even respond. Can someone please get back to me immediately or I'm cancelling all my business contracts and moving to CELL c.