1 reviews | Active since Oct 2016
Mtn are *******
<p>I have a contract with mtn and every month I pay R480 in exchange for 100 minutes, 200 sms's and 300 mbs of data. recently I've been noticing I never get my full amount of minutes and sms's. on the 25th of October I had 173.49 minutes and 300 sms's the following day they topped up my contract but not my surprise they only gave me 26.51 minutes and 100 sms's. I spoke to their client service via Twitter and even provided a screenshot I took they are flat out calling me a ****. Imy so fed up with MTN and their *****ing ways!!!</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have accessed the account and have noted that 4429 Seconds and 99 SMS’s have expired on 2016-10-27 because the Carryover CAP was exceeded. The line was provisioned accordingly on 2016-10-27 with 100 Recurring Anytime Minutes, 300MB Recurring Data Bundle and 200 Recurring SMS Bundle. Please check your detailed balance by dialling *141*1#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have accessed the account and have noted that 4429 Seconds and 99 SMS’s have expired on 2016-10-27 because the Carryover CAP was exceeded. The line was provisioned accordingly on 2016-10-27 with 100 Recurring Anytime Minutes, 300MB Recurring Data Bundle and 200 Recurring SMS Bundle. Please check your detailed balance by dialling *141*1#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,