MTN are thefts and take money out of your account that do not belong to them.

I am giving MTN a 0 rating.

I must say your organization is one of the biggest cellular provider but the most pathetic when it comes to customer service.

Since the 01 March 2024 when I upgraded my contract I have been having an issue which is still not resolved almost 5 months later.

I upgraded my contract at the Glen Mall (opposite Capitec). On the 20th March 2024, MTN has taken almost double the premium I signed up for. I was told to go back to MTN the Glen Mall. I have been contacting the Supervisor there and all she has been telling me is that she is escalating the matter and she is waiting for back office. I have been hearing this for months. Who is the back office. I have asked her manager to call me and guess what I still await he's call back.

I called the Call Cente numerous times, to be told go back to the store, we cannot help you, it's not for us. I emailed your Complaints Department, till today I have been waiting for assistance. Everyone is telling me go back to the store but the store says it's back office.

You can imagine how frustrated I am after almost 5 months of back and forth. I want my money back and for MTN to correct the debit order amount. Why is it taking MTN so long but the issue is not resolved.

MTN Glen Mall is useless and pathetic, do no ever go there.

I have been asking for the CEO's details, it seems he walks on water and he's details cannot be given out.