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chris van den Heever
1 reviews | Active since Feb 2019
07 Feb 2019, 09:38
MTN are the worst
Had a problem with data not been allocated to my account. Phoned call centre, got 3 different answers from 3 different agents. Eventually on the 4th attempt someone was able to help me., albeit with a totally ridiculous response. On a 24 mth promo I did not get my last months data because MTN had allocated 2 months worth to my first month... how can this be my problem. Like always instead of admitting there mistake they made it my problem. Nice way to treat a "loyal" customer, especially as my contract is up for renewal. I wont be renewing with these ******* again.
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Replies (1)MTN South Africa's replyOfficial
08 Feb 2019, 10:33Good day Chris
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply08 Feb 2019, 10:33
Official
Good day Chris
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
