MTN ARE THE BIGGEST ************

I took a contract with MTN on First on the 8th of December 2018 and I indicated clearly on my application that I was taking the contract for my mother. I also provided my cellphone number as well as my email address and carried on with my life

6 months ago I got call from Brooks and Luyt that I owed MTN and they had handed me over to them

1. I arranged for a debit order with them on specific day and this was impossible 2. If a debit order did not go through for whatever reason they have both my email address and phone number and could have immediately called me and made an arrangement for this debit order and I would have paid 3. MTN's collections department DID NOT EVER send me a statement, an email or sms that I owed they just simply handed me over and I was not made aware I owe them

So Brooks and Luyt said I owe R1900, by the way the contract was for R150 a month, I paid it immediately and was assured that my contract with them is over.

I then tweeted about my grievances almost every month as Brooks and Luyt kept saying I owe when I didn't ( their mistake) they apologised

I then sent a paid up letter to MTN on Twitter via DM as per their request after asking them why it was my job to send paid up letters etc

TODAY 20/11/2020 I got an SMS to pay immediately

I will include screenshots that I have sent to MTN collections department asking them to tell me how much I owe so that I can be completely done with them, no response ( @callherthato on Twitter)

They had no right to add interest because I was NOT AWARE I OWED THEM! I am not rich but I definitely won't take a contract out that I can't afford

I hate that I am running behind them to pay them

They keep replying via a bot on Twitter which is the biggest frustration

Disgusting customer service !