KB
Khanyisile B

1 reviews | Active since Aug 2019

25 Sept 2019, 12:47

MTN ARE ******** AND LIERS, DO NOT TRUST THESE *******

I upgraded in my contract in July when it ended. Took a sim only deal to give me R200 airtime for R139 a month. For July and August I got billed 200, when I enquired through calling 135, I was told I need to call mtn direct. I complained on this platform, they said they recertified it, only for them to charge me R174 monthly instead. I want wahhat I was promised when I was upgrading..that is R139 for R200 airtime. Each time I call mtn direct they say they can't help me because they only do sales. 135 say they can't do anything for me, I need to send them the contract, which is with mtn direct.Today a Sanele Mvubu I talked to literally dropped the pgone on me because he says there is nothing he can help me with. I am tired of this going back and forth...SORT IT OUT.

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Replies (2)
KB
Khanyisile B's update26 Sept 2019, 15:16
Reviewer Update
I get that, however, i signed up for the 139 rands sim only deal to get 200 rands airtime.. when I called yesterday, i was told the system reflects as amount close to 170 something rands monthly. so Alice, please tell me what your system says...does it say that my monthly subscription is R 139? And where do I get my contract since I never recieved one? noone seems to have it also at mtn.
KB
Khanyisile B's update26 Sept 2019, 15:27
Reviewer Update
This is the option I took....My MTNChoice Flexi R200 | R139.00per month | Includes R200 Airtime Value.

I do not understand why i am charged more, or is it me who doesn't understand....