MTN ARE ********
So yesterday I received a call from a guy named Jason claiming to work for MTN stating that someone had ordered a sim swap for my number. He asked me to confirm if I requested this or not.
I confirmed it was not - and he was like he will cancel this immediately. He then said he would send me a One time pin which he confirmed for me over the phone. he then sent me another one which i confirmed for me.
After I got off the call I realised it was a **** when i noticed that this guy had increased my limit R1116 on my account and transferred R200 of that to his account.
I went to an MTN store where they decreased the limit again and said I would need to call head office to have the amount removed from my account, so I did not have to pay it.
When I called the head office today, Yvonne told me she can't do anything for me, I have to pay it. All she told me was because I authorised it, I need to pay it.
Seriously? People are ****med every day yet this is the way MTN is dealing with it? This is seriously unacceptable.
The number I received the call from was ***
The number that the airtime was transferred to was ***.
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MTN South Africa's replyOfficial
14 Jan 2020, 17:10Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
MTN do notify clients on a regular bases not to give any passwords or OTP or one time Pin on line confirmation to strangers when received a call, sim swaps can only be done at a store. Same poses as bank.
MTN cannot be held responsible for the change. We pick up the change for the credit limit was done already in August 2019 and not after this date. There was no additional charges to the MTN account.
You will have to go to the police station and open a ***** case against the number where the airtime was transferred to. The police will request assistance from MTN.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
MTN do notify clients on a regular bases not to give any passwords or OTP or one time Pin on line confirmation to strangers when received a call, sim swaps can only be done at a store. Same poses as bank.
MTN cannot be held responsible for the change. We pick up the change for the credit limit was done already in August 2019 and not after this date. There was no additional charges to the MTN account.
You will have to go to the police station and open a ***** case against the number where the airtime was transferred to. The police will request assistance from MTN.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply14 Jan 2020, 17:10
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
MTN do notify clients on a regular bases not to give any passwords or OTP or one time Pin on line confirmation to strangers when received a call, sim swaps can only be done at a store. Same poses as bank.
MTN cannot be held responsible for the change. We pick up the change for the credit limit was done already in August 2019 and not after this date. There was no additional charges to the MTN account.
You will have to go to the police station and open a ***** case against the number where the airtime was transferred to. The police will request assistance from MTN.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
MTN do notify clients on a regular bases not to give any passwords or OTP or one time Pin on line confirmation to strangers when received a call, sim swaps can only be done at a store. Same poses as bank.
MTN cannot be held responsible for the change. We pick up the change for the credit limit was done already in August 2019 and not after this date. There was no additional charges to the MTN account.
You will have to go to the police station and open a ***** case against the number where the airtime was transferred to. The police will request assistance from MTN.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
's updateReviewer Update
14 Jan 2020, 17:11*** is that gonna help? You still gonna tell me that im liable for the blady amount so your response is useless to me
's update14 Jan 2020, 17:11
Reviewer Update
*** is that gonna help? You still gonna tell me that im liable for the blady amount so your response is useless to me