MTN are ****s and *******s - sold me a lie on my upgrade minutes and data

MTN are ****s and cheats Hi. I had a contract upgrade with MTN in July 2023 - new device with 250minutes, 4gigs data + carry over promotional 50gigs data monthly, total 54gigs monthly data. contract was done with MTN sales. i questioned the call center sales rep, he assured me the minutes and data and I upgraded my contract. it is now 6months later and i only recieve 4gigs data and 50minutes. i have sent numerous emails and made numerous calls to mtn and retentions and all the other departments they put me through. nothing resolved. I called MTN retentions today again and a gentleman by the name of Luto helped me. He contacted the sales department, got a "senior" rep (Trevek) to hear me out, they played back the call, checked the history and communications, confirmed that MTN was in the wrong and my claims valid. BUT unfortunately they cannot give me my missing data and minutes because they dont have the authority too do this. my best option is to cancel my contract, return the phone and all its contents. This process can take 1 to 2 months. All at my inconvenience, i must now cancel my contract return the phone, losing more money by returning the phone. be without a phone and a number i have been using for years.

All im asking is for my minutes and data to be restored. how difficult is this? MTN can take our money very nicely but lie about contracts and what they giving the customer.

My frustration is gone through the roof. can a senior person from MTN contact me to sort this issue out urgently.