MTN are robbing their subscribers
<p>Dear All,</p> <p>From my conversations with friends and family it seems many are suffering the poor service and plain day light ******* being offered up by MTN cellular. I have have had the surprising displeasure of phone bills in excess of R10k for a month on a couple of occasions with a company account - blamed on data. Daily I get messages that I am using data at out of data bundle rates despite the fact I have data on my account. How is this possible? It is simply **************** relying on the fact that most South Africans are apathetic and will not challenge small amounts which accumulatively and accross the subscriber base add up to millions. I have now chosen to run on prepaid however the airtime still dissappears. Sometimes turning the handset off and back on "resurrects" the missing airtime but not always.</p> <p> </p> <p>MTN - I am sick of your **** and will urge all my friends and family to port to other networks. Having lived up Africa I am aware of how South Africans are being over charged by all network operators in South Africa... but MTN - your are and take the cake.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have accessed the billing records for the mobile number 083****739 from 2016-12-01 to 2016-12-22, during this period the airtime was only depleted when there is no data bundle available and when you start incurring charges from the airtime we will send you the SMS notification about the out bundle rates.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have accessed the billing records for the mobile number 083****739 from 2016-12-01 to 2016-12-22, during this period the airtime was only depleted when there is no data bundle available and when you start incurring charges from the airtime we will send you the SMS notification about the out bundle rates.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
