1 reviews | Active since Mar 2010
MTN are pathetic!
My account keeps on being suspended. Numerous reference numbers and promised escalations. No gives a toss. Not even their media or investor relations office bother to respond and customer care is completely useless - all they can tell me is that there is "nothing wrong, my account is up to date, my credit limit is fine blah, blah. I requested a call back by noon yesterday but NOTHING!!!!
See reference numbers: ********** 5 – on this email who nobody knows where it belongs Customer Care tell me its for Retentions, who tell me its for Customer Care. Does anyone there know what they’re doing? 1- ********** 7534 1- ********** 4274 which was supposedly escalated & resolved
Brett
Good day Brett,
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with Management and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie.
Best regards,
Good day Brett,
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with Management and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie.
Best regards,