JY
Janine Y

1 reviews | Active since Mar 2015

10 Mar 2015, 19:55

MTN are nothing more than *******

4 visits to you Northgate store, 5 phone calls to your call centre and 7 SMS's and calls to the sales person and nothing has been done since the day I got this contract. Your retention department said 48 hours and I will be contacted. I think it is safe to say after 120 hours and a month later MTN does not give a f about their customers. I regret ever changing from Vodacom to useless MTN whose call centre lines do not even operate properly.<br> Logging a complaint on their website is not possible<br> The contract I signed said minutes and Sms's yet a Rand amount was loaded and no sms's<br> They have debited my account but havent even sent me an invoice or statement.<br> <br> The retention departmarnt said If I cancel I have to pay but I started complainingthe day after I signed the contract.

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Mar 2015, 14:31
Official
Hello JanineY,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Best regards
Mantoa
REQ:***