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Vebashini N
1 reviews | Active since Mar 2009
12 Oct 2019, 13:11
MTN are not giving me the data I signed up for!!!!
MTN are *****ing data and they refuse to acknowledge it. I signed up for a contract last year that gives me approx 4GB in Data. I got that for quite a while. Over the last few months I have not received that despite receiving smses to the contrary (my SMSes say I have received the 4GB). Upon checking the balance I only have half of that. Their own smses don’t match up with what I am receiving but no one from MTN can be bothered!
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Vebashini N's updateReviewer Update
29 Oct 2019, 12:00Hi Alice,
As I have discussed with customer care before this is untrue.
MTN cannot find the contract from 2018 - they keep sending me the old contract from many years back!? I want to cancel or move to a prepaid contract because this is a lie and I am fed up. I never signed a contract after speaking to the service agent last year, as no contract was delivered. I don't know what has happened this year but I still get 2 smses which give me the 4.34GB in total (one with 2.34GB, and one with 2GB) but only 2.34GB reflect despite these 2 smses. I used to get ~4GB this year as well, but at some point this year it stopped.
I have asked for the voice recording to be reviewed - aren't you obligated to keep the recording? Why can't this be checked? I want a copy of the recording please. I used to be on a higher data pkg so I know I asked on the call if this is for 2 years and I was reassured it was because I specifically did not want to worry about data.
I know I am just one customer but surely customer retention matters to you? Or is it just a meh if I cancel. Anyway I know that you won't contact me, the effort must be made from my side because that's just how you operate. So I will take on the admin and ensure I cancel asap.
As I have discussed with customer care before this is untrue.
MTN cannot find the contract from 2018 - they keep sending me the old contract from many years back!? I want to cancel or move to a prepaid contract because this is a lie and I am fed up. I never signed a contract after speaking to the service agent last year, as no contract was delivered. I don't know what has happened this year but I still get 2 smses which give me the 4.34GB in total (one with 2.34GB, and one with 2GB) but only 2.34GB reflect despite these 2 smses. I used to get ~4GB this year as well, but at some point this year it stopped.
I have asked for the voice recording to be reviewed - aren't you obligated to keep the recording? Why can't this be checked? I want a copy of the recording please. I used to be on a higher data pkg so I know I asked on the call if this is for 2 years and I was reassured it was because I specifically did not want to worry about data.
I know I am just one customer but surely customer retention matters to you? Or is it just a meh if I cancel. Anyway I know that you won't contact me, the effort must be made from my side because that's just how you operate. So I will take on the admin and ensure I cancel asap.
VN
Vebashini N's update29 Oct 2019, 12:00
Reviewer Update
Hi Alice,
As I have discussed with customer care before this is untrue.
MTN cannot find the contract from 2018 - they keep sending me the old contract from many years back!? I want to cancel or move to a prepaid contract because this is a lie and I am fed up. I never signed a contract after speaking to the service agent last year, as no contract was delivered. I don't know what has happened this year but I still get 2 smses which give me the 4.34GB in total (one with 2.34GB, and one with 2GB) but only 2.34GB reflect despite these 2 smses. I used to get ~4GB this year as well, but at some point this year it stopped.
I have asked for the voice recording to be reviewed - aren't you obligated to keep the recording? Why can't this be checked? I want a copy of the recording please. I used to be on a higher data pkg so I know I asked on the call if this is for 2 years and I was reassured it was because I specifically did not want to worry about data.
I know I am just one customer but surely customer retention matters to you? Or is it just a meh if I cancel. Anyway I know that you won't contact me, the effort must be made from my side because that's just how you operate. So I will take on the admin and ensure I cancel asap.
As I have discussed with customer care before this is untrue.
MTN cannot find the contract from 2018 - they keep sending me the old contract from many years back!? I want to cancel or move to a prepaid contract because this is a lie and I am fed up. I never signed a contract after speaking to the service agent last year, as no contract was delivered. I don't know what has happened this year but I still get 2 smses which give me the 4.34GB in total (one with 2.34GB, and one with 2GB) but only 2.34GB reflect despite these 2 smses. I used to get ~4GB this year as well, but at some point this year it stopped.
I have asked for the voice recording to be reviewed - aren't you obligated to keep the recording? Why can't this be checked? I want a copy of the recording please. I used to be on a higher data pkg so I know I asked on the call if this is for 2 years and I was reassured it was because I specifically did not want to worry about data.
I know I am just one customer but surely customer retention matters to you? Or is it just a meh if I cancel. Anyway I know that you won't contact me, the effort must be made from my side because that's just how you operate. So I will take on the admin and ensure I cancel asap.