MTN ARE ****MERS!!!!!!!!!!!

MTN HAS THE WORSE AFTER SERVICE !!!!!!! I’ve cancelled my contract on the 15.03.2023 and paid the full early termination fee for my number to go to prepaid.The proof of payment was sent and once MTN received it I never heard from them again ! I’ve been calling for over 2 months to get a refund for the debit order that went off in April and May.Just today alone I spoke to 7 absolutely *********** people. 2 people told me my plan has eventually been cancelled after two months then was told to go the the billing department for the refund . The lady at billing said that it hasn’t been canceled and told me to call again tomorrow. Does MTN think I’m an idiot ???? and I’ll have pay for another month premium. MTN ARE ****MERS !!!!! WHY IS IT SO HARD TO CANCEL A CONTRACT and make it prepaid ?????THIS IS HOW MTN *****S FROM CLIENTS . The staff at MTN have an absolute no care attitude. They cut calls as they feel like and everyone is working from home so no manager or team can take the call and the call can’t be transferred! I’m beyond sick and tired MTN and I cannot call 135 anymore!!!!! Ive left multiple messages for managers and teams leaders to call me and no one cares to get back to you ! So if management don’t care about the customers it explains why staff think we should be grateful the call is even answered! MTNs service level has dropped would it be the change of CEO perhaps? This man doesn’t care about his clients and surely he knows his staffs bad as there are so many complaints on hello peter and Facebook !!!! I myself am shocked can this mad not see? Please be sure if you take a contract you are blind forever and can’t cancel it as everyone at MTN plays dumb while the keep debiting you !!!!!!! I want a call back on ***